1. Overview
Challenging Events, and our affiliates are strongly committed to upholding the Data Protection principles of good practice. This Privacy Policy is intended to let you know the kinds of personal information we gather during your visit to our sites, why we gather your information, what we use your personal information for, when we might disclose your personal information and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information we gather on our Website or during your communications with us.

2. Your Acceptance
By visiting our websites, you accept and consent to the practices described in our Privacy Policy. If you do not agree to the terms of our Privacy Policy, please do not use sites. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. You should periodically review this Privacy Policy carefully when visiting our sites or before making a race booking. Your continued use of our websites following the posting of changes to these terms will mean you accept those changes.

3. Contact
If you have any questions about this Privacy Policy, and do not see your concerns addressed here, or wish to make changes to any personal information that you have submitted to us, please contact us by email at [email protected]

4. Information we may collect
Except as disclosed below, we do not sell, barter, give away, or license your personal information
(a) Personal Information
Use of certain features of our sites, like signing up to receive a newsletter, or entering one of our races, requires that you provide certain personally identifiable information, such as your name, email address (for pre and post-race information and future offers), telephone numbers (for SMS text results and emergency situations), address (for postage of race packs), date of birth (for age-group category results), emergency medical details and gender (for results category purposes). We also may collect and store your personal information that we receive from other sources e.g. the information that you submit to form pay on entering, our event registration software.
(b) Anonymous Information
Even if you do not request a newsletter, when you interact with our sites, we may collect certain non-personal information. For example, our servers keep an activity log that tracks all visitors to our sites. The information in the activity log is anonymous and therefore does not identify you individually. The anonymous information our servers collect may include, but is not limited to: your IP address, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, type of browser used, session identification number, search terms, search results, access times, and referring website’s addresses.
(c) Cookies and Spyware
We do not install spyware on your computer, nor do we use spyware to retrieve information from your computer. Like many other websites we may use cookies, which are small text files that are stored on your computer or electronic equipment when you visit certain online pages that record your preferences. We use cookies to track your use of our sites and their features. We may also use cookies to monitor traffic, improve our sites and make them easier and more relevant for your use.
You may occasionally get cookies from companies with links on our website. We do not control these cookies, and these cookies are not subject to our Privacy Policy.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually modify your browser setting to decline cookies. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau www.allaboutcookies.org.
(d) Google Analytics
We use Google Analytics on our site. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies to collect anonymous traffic data to help us analyse how you use our sites. The information generated by cookies, including your IP address, will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the sites, compiling user activity reports, and providing other services relating to our sites’ activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposed described in this Privacy Policy.
(e) No information collected from children
Our sites are not directed to children under the age of 11, and we do not knowingly collect personal information from children under 11 years of age. Data for children under the age of 16 is entered with parental consent. If you are under 11 years of age you should not use our sites, and under no circumstance should you send information about yourself to us. If we discover that a child under the age of 11 has been entered without parental consent, we will immediately delete that child’s information from the site.

5. How we may use your information
Except as otherwise provided in the Privacy Policy, we do not use or disclose information about your individual visits to our sites or your personal information collected online to any parties other than www.formpay.co.uk (our event registration partner).
(a) In General
We use your personal information to send you email and postal mail to communicate with you about your interest in our events and our company, to help us improve your experience on our sites, and in some cases to promote our events or to inform those visiting our sites. We may also use your information to prevent or detect abuses of our terms of use and to enable third parties to carry out technical or other functions on our behalf.
(b) Your submissions
By providing your personal information either through our sites or via email, you expressly consent to our collection, use, and disclosure of your personal information as described in this privacy policy. When you submit personal information to us, we may use your personal information to contact you. Whilst we don’t pass your personal information to third party marketing companies, if an event is transferred to another organiser/company customers that are still subscribed will have their name and email address only passed on to the new organiser.
(c) Emergency Situations
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to:
  • (a) conform to applicable law or comply with the legal process served on us or our sites, or
  • (b) protect and defend our rights or property, our sites or our users, and
  • (c) act under emergency circumstances to protect the personal safety of ourselves, our affiliates, the users of our sites or the public.

6. Sign-in with Social Profiles
Facebook Connect Any user that has a Facebook profile, they can visit our website to create a user account or to register using the social plugin "Facebook Connect" of the social network Facebook, published by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"), under the so-called single sign-on technique.
Google+ Any user that has a Google+ account may create a customer account or register using the social plug-in "Google+ Sign-In" of the social network Google+, published by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google+"), as part of the so-called single sign-on technology.
Microsoft Any user that has a Microsoft account may create a customer account or register using the social plug-in provided by Microsoft, published by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. ("Microsoft"), as part of the so-called single sign-on technology.
The Data Processing via Single Sign-On
When the page visitor visits a page of our website that contains such a plugin, his browser establishes a direct connection to the Social Profile Provider servers. The content of the plugin is transmitted by the provider to the browser and integrated into the page. Through this integration, the providers receives the information that the browser has accessed the corresponding page of our website, even if the visitor / user does not have a profile with the provider or is currently not logged in to those profiles. This information (including the IP address) is transmitted by the browser directly to the providers servers which may be located globally.
CE shall receive access to the general and public accessible information stored in the respective Provider profile (depending on the personal data settings of the user's Provider profile), if the user, prior to the registration process provides their express consent to Provider, in accordance with Article 6 (1) (a) GDPR. This information can include the user ID, name, profile picture and age.
The data provided by the Providers are stored and processed by us to create a user account for the CE user. We only use the data that are necessary to create a user account and only if they have been released by the user via the providers. This can include a salutation, first name, last name, address data, country, email address. Where the user deletes this data or removes permission for CE to receive this data via the providers, CE shall immediately remove the linkage with provider data. However, the user account may be preserved if financial or other data is linked to the login.
If the user does not want these providers to directly associate the data collected via our website with their profile, they must first log out of of the provider before visiting our website. The visitor can completely prevent the loading of the social plugins with add-ons for the browser, e.g. with "Adblock Plus".
7. Membership Clubs and Third Party Race Entries
If you join a membership club or enter an event hosted on the CE system, but not organised by CE, we are acting as Data Processor and the Club or Organiser is the Data Owner.

8. Fitness Tracking Data
If you choose to link your Fitness Tracker (such as Garmin, Fitbit, etc) or Fitness App (such Strava, RideWithGPS) then we will periodically collect you activity data to link with your account. This will be used to track progress against virtual challenges, training plans or your times within an event. If you purchase training plans we will, optionally, send the plans to your device (where possible). If you purchase Coaching, we will also share your activity and training data with our coaching team.

9. Security
The security of your information is of great concern to us. We exercise care in providing secure transmission of your information from your computer/mobile device to our servers. Personal information collected by our sites is stored in secure operating environments that are not open to the public. While we try our best to safeguard your information once we receive it, no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.

10. Linking to or from other websites
Our sites contain links to other websites, and in some cases, frames other websites, operated by our affiliates, partners or third parties. Please be advised that the practice described in this privacy policy for us do not apply to information gathered through these other websites. These other sites may also send their own cookies to you, collect your data or personal information. Always be aware of the terms of use and privacy policies of the websites that you link to. We are not responsible for the actions and/or privacy policies of third parties or their websites. We encourage you to be aware of when you leave our sites and to read the privacy policies of each and every website that you visit.

11. Governing Law
The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our sites. English Law will apply to these Terms of Use.

12. Changes to this Policy
As our sites continue to develop, we may change or add new services or features. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. Please check back regularly for changes.

13. Managing your information/opting out
If you would like your personal information to be removed from our records or if your personal information requires amending then we will endeavour to correct, update or remove your information as swiftly as possible. This can be done by emailing [email protected]

While we endeavour to make the updates as promptly as possible, communications may be sent using the original details until the changes have been processed.
You may always opt-out of receiving future email and postal mail marketing and other messages and newsletters from us or request that your information is removed from our sites. If you wish to opt-out, click the unsubscribe button found at the bottom of our emails. Alternatively, email us at [email protected]


Last reviewed July 2021